Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 business days after receipt of payment and are shipped via Russian post with tracking number. If you chose express shipping during checkout, your order will be shipped via EMS. All orders are shipped from Russia.
Shipping price is flat rate, $10 for regular shipping and $30 for EMS express shipping. The usual delivery time to the US and Canada is 2-4 weeks for regular shipping and 2-3 weeks for EMS. Usual delivery time for Europe is 1-2 weeks.
Please check your local laws and customs regulations before placing an order.
If your order is lost in transit or seized by customs, you will either receive a full refund or we can reship your order at no additional cost. The guaranteed delivery time is 8 weeks for regular shipping and 4 weeks for EMS, which means if our order have not arrived within that time, your order will be refunded/reshipped.